Solutions and Services

eBITS is a solutions and services company.  Our solutions are customized and unique to each customer's requirement.  We use systems engineering principles to systematically  develop solutions. We involve  your organization through out the systems development life cycle process. Our well defined systems development life cycle deliver tangible products and adapt  to changes in business requirements. 

Through our experience we have learned that  "one solution" does not fit all customers.  We listen to our customers. Upon contract award we asked one of our customer why they chose us. "It was simple,  it seems like your company was the only one who listened to what we really  asked for" they replied. 

We also understand that information technology is all about change. We use tools and development methodologies that work with your business changes and challenges , not against them.

Most important of all, we send the best equipped and experienced employees to work with you on your projects. Our employees are customer-oriented; encouraged and rewarded to put customer first.

Listed below are a brief description of the services and solutions we can provide for your organization.       
  • Program and Project Management  -  We  utilize Project Management Institute (PMI) standards to consistently produce results and improve effectiveness. We control cost and schedule to  implement projects on-time and within budget.
  •  Systems Engineering  - Applying basic principles of systems engineering we break down your problem into smaller components and find solutions that may either be custom development or Commercial products (COTS) to solve your problems, while managing cost,  schedule and risk to deliver a final product that will meet the needs you specified. 
  •  Business Assurance - An independent asseesment and evaluation on a periodic basis can assist the CIO and other stake holders to proactively manage risk. Our experience in this area can protect your from surprises and run away projects or budget over-run. 
  • Legacy Systems Modernization: Protecting your IT investments.  End to end management for integrating middle-ware web technology: an enterprise server based system.
  • Call Center Management: We have experience in delivering performance based call center operations to handle your business needs.  We have learned to reduce cost and manage performance effectively. 
  • Mail and Survey Processing: Large organizations that need contact communications can benefit from our print mail room operations. We provide a federal agency with a performance based service contract to receive electronic data and convert to first class us mail processing. Please talk to us, we can support you in such effort.
  • Electronic Medical Record:  Implementing cost effective EMR solutions that includes Patient Management, Practice Management, billing, payment reconciliation and can help you meet the 2013 deadline without a worry.

 

Services

bulletProgram Management
bulletSystems Engineering
bulletBusiness Assurance
bulletLegacy Systems Modernization
bulletCall Center Support 
bulletMail and Survey Processing
bulletElectronic Medical Records

Customer Quotes

"eBITS has always delivered excellent IT services to DCWASA...always exceeds performance in all areas. eBITS always brings excellent ideas on the table to improve organizational performance"
-Mujib Lodhi, CIO , DCWASA

"eBITS has throughout its contracts with Adsystech, Inc. provided the right person for the right job at the right time. eBITS has and continues to perform at an excellent level for budget/price; responsiveness; and quality services."
-Chuck Mesler, VP, Business Development, Adsystech