eBITS is now SW-CMM Level 3 certified and ISO 9001:2000 registered. As part of the BSI certification methodology BSI conducts surveillance audits every six months.

This is a significant investment and achievement for eBITS. We invested over an year in building a Quality Management System based on the international ISO 9001:2000 standards. We have trained our staff in the understanding of quality, it's value to the customer and our business and the implementation at eBITS.

All this means that your projects are managed and monitored to deliver what we have agreed on. This should give you the confidence to entrust your key business and technology projects to us knowing that you will receive the value.

The ISO 9001:200 requirements are commonly accepted practices employed by industry both in national and international environments.

1. Quality Approach

Establish/maintain an approach to ensure product integrity and to satisfy contract or order requirements.

2. Initial Quality Planning

Conduct a complete review of the contract requirements to identify all test and inspection resources necessary for assuring product integrity.

3. Document Control

Ensure that the latest revisions of drawings, specifications, work instructions, inspection/test instructions, and other documents required to satisfy the contract are utilized in production, inspection, and test.

4. Records

Maintain records of all inspections and tests to demonstrate that the quality approach satisfies contract requirements.

5. Control of Purchases

Ensure that all supplies and services which they purchase from suppliers conform to contract requirements. The contractor shall require that their sub-contractors control the quality of their services and supplies.

6. Government Furnished Material (GFM)

Conduct all necessary examinations, inspections, maintenance, and tests and the reporting of all inspection results, maintenance actions, losses, and damage to the Government.

7. Materials Control

Maintain controls over all materials and products throughout the manufacturing process. These controls shall enable the identification of materials which have passed inspection from those which have not. The contractor shall maintain records identifying the status and final destination of all materials/products.

8. Nonconforming Material

Establish and maintain an approach for controlling material that does not satisfy contract requirements, including procedures for its identification, segregation, and disposition (rework/repair, scrap, etc.).

9. Corrective Action

Promptly act to correct nonconforming materials and processes to preclude the recurrence of the problem and to satisfy contract requirements.

10. Manufacturing Operations/Process Controls

Assuring/monitoring that all manufacturing operations/processes are accomplished under controlled conditions. Controlled conditions include documented work instructions (including workmanship), production equipment, special work environments, inspections/test operations, work specifications, and approval/rejection criteria.

11. Inspection and Testing

Assure that all inspections and tests required to satisfy contract requirements are conducted.

12. Measuring, Testing, and Inspection Equipment

Maintain gages (including production tooling used for inspection purposes) and other measuring and testing equipment to assure that products conform to contract requirements. These devices shall be calibrated against certified measurement standards that are traceable back to national/international standards.

13. Inspection and Test Status

Maintain a system for the identification of the inspection and test status of all products throughout the manufacturing cycle.

14. Quality Review

Assure effectiveness of quality (e.g. internal quality audits, Statistical Process Control, and related measures).

15. Training Requirements

Identify/provide for the training needs of their personnel performing quality functions.

16. Statistical Quality Control and Analysis

Establish/utilize statistical methods whenever appropriate to satisfy the contract or order requirements.

17. Continuous Process Improvement

Monitor the effectiveness of their quality system and continually improve quality processes.

18. Handling, Storage, Preservation, Packaging, and Shipping

Establish/maintain procedures for handling, storage, preservation, packaging, and shipping to protect the quality of products and prevent damage, loss, deterioration, degradation.

SEI/CMM Framework implementation

eBITS has implemented the Software Engineering Institutes Capability Maturity Model framework for software development. This standard is used by the department of defense and major commercial organizations to ensure consistent use of best practices. The SEI/CMM standards define five levels of maturity , 1 being the beginning and 5 the highest with optimized processes , for organizations that intend or build custom software. eBITS is now certified at SW-CMM Level 3 by an external SEI Authorized Lead Assessor. This rigorous assessment took about one year after the pre-assessment.

These (SEI/CMM) standards to facilitate eBITS in delivering predictable and repeatable project outcomes enterprise wide, through:

• Comprehensive and consistent guidelines and procedures for development, quality and management.
• Documentation templates with prompt text for capturing project and procedural information.
• Implementation of recognized industry best practices* throughout the guidelines and template content.
This approach while focusing on the Software Development and Project Management also includes additional covering for:
• Business planning
• Project management
• Software development
• Software maintenance and operations
• Quality assurance